If you have multiple conference rooms, training rooms, lecture halls, videoconferencing rooms, presentation theaters, and display signage in a building, then this is something that has to be considered. By connecting all of the control systems in all of the rooms that house audiovisual equipment, we can look at all of the rooms on one platform or webpage.  By assigning a static IP address to each control system, all of the systems can be viewed on a single web page.  From there you can monitor the system.  You can see which system is in use, you can see which system needs maintenance, and you can see which system needs help.  You can schedule systems to turn on and you can schedule systems to turn off. A technician can screen and troubleshooting calls that are most often related to user error.  The technician can often resolve the problem without leaving his computer workstation.  In addition to setting up a website at an audiovisual help desk, it can also be set up on an iPad or other similar device.

These platforms can be on a company wide basis with multiple sites.  We have even set these up on a national basis.  One company has sites across the country and all of the audiovisual systems are connected to one helpdesk in Ohio.  They are all managed from this helpdesk site.  They all have one trained technician at each site who is also one of the IT people.  The helpdesk receives automatic email notices when a lamp has to be changed or a filter has to be cleaned. Prior to the time that we designed this system they had between two and four technicians at each site.  They were able to reduce this to one person at each site.  The cost of their audiovisual maintenance program was drastically reduced.


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